A Few Reasons our Customers Continue to Work with General Fabricators

I can say, without hesitation, that most of our customers come back time and again because we do what we say we’re going to do, when we say we’re going to do it.

Now we all know that “stuff” occurs along the way of all projects. It really doesn’t matter who’s decisions cause delays in a project. The true character of our company shows when we do everything possible to bring everything back on schedule as quickly as possible. Sometimes that cost is absorbed by us, sometimes it’s split between our customer and us, sometimes it’s passed on to our customer, with backup documentation and fair billing to both sides.

With all that said, there are so many “little” things that our customers appreciate about working with General Fabricators, Inc. Little things that they may not even realize are being done specifically for them, but none the less they are being done.

Most people don’t realize what goes into making a Project Document, we do. That process begins when the project is assigned to a Project Manager, from the start of the project. Our Document Control Specialist begins that data package the moment she assigns a job number to your project. These documents are being copied, scanned and placed in a document binder every step of the project. MTR’s, delivery tickets, shipping manifests, equipment data, weld maps, welding procedures, painting data sheets, and the list goes on. Most Document Data Books are delivered with each shipment of pipe we send to the field. Then at the end of the project a Final Data Book is completed and submitted to our customer when we finish the project. No delays, so you have everything on hand for your customers. Our data packages are some of the best I’ve ever seen. We send out electronic and printed copies, depending on what our customer requests.

Document control is a critical aspect of every project and our document controls specialist is diligent in her work and is one of the best in the industry.

A job well done is a job we only have to do once. Thank you Jamie.

Over the next few months I’ll be bringing up different departments in our company and share how they are working hard for our customers, YOU!

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